THE VOICE OF ONTARIO'S FRUIT, VEGETABLE
AND GREENHOUSE PRODUCERS FOROVER 150 YEARS

Accessible Customer Service Plan

Providing Goods and Services to People with Disabilities

Ontario Fruit and Vegetable Growers’ Association is committed to excellence in serving all customers including people with disabilities.

Assistive devices

We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Fees will not be charged for support persons.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities Ontario Fruit and Vegetable Growers’ Association will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

The notice will be placed in the lobby of OFVGA's head office.

Training

Ontario Fruit and Vegetable Growers’ Association will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.

All staff will be trained after they complete their three month probation period.

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • Ontario Fruit and Vegetable Growers’ Association's plan related to the customer service standard.
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • What to do if a person with a disability is having difficulty in accessing OFVGA's goods and services
  • Staff will also be trained when changes are made to your accessible customer service plan.

Feedback process

Customers who wish to provide feedback on the way Ontario Fruit and Vegetable Growers’ Association provides goods and services to people with disabilities can email us at info@ofvga.org or call our offices at 519-763-6160 ext 116.

All feedback, including complaints, will be directed to the CEO/EVP.

Customers can expect to hear back within three business days.

Notice of availability

Ontario Fruit and Vegetable Growers’ Association will notify the public that our policies are available upon request by posting this information in our office and on our website.

Modifications to this or other policies

Any policy of Ontario Fruit and Vegetable Growers’ Association that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Contact OFVGA

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